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Nick:
That makes sense. We’re going to wrap up, Mike, but I think the big
question on everybody’s mind, and same with me, is how do you get
started working on your culture? All of this sounds great and positive
and beneficial, but how the hell do you get started?

Mike:
Yeah. If you look at it, there are so many things. I’ve got to do a
mission and a vision and values, and I’ve got to measure myself
as a manager. Where I start when I work with clients or lead a
workshop or advise folks from the stage, is I always say to start with
the business issue. What’s something that’s hurting right now? Is
customer service hurting? Is communication hurting? Are the teams
not talking? Is innovation hurting? Are you struggling to come up
with new menu items or new drinks for the bar? Start with the
business issue and say, “This is the business issue we want to solve.”
And then start to get really clear about how you can get everybody
involved and working together toward that.

Then as you work together toward that as a leader, be really specific
about the way people are allowed to contribute. Be really specific about
the way that’s going to go be communicated out to guests and to the
community. Because a lot of times, we start working on culture and it’s
like we’re going to stick a mission on the wall or we’re going to write
some visions in a handbook, or we’re going to get everyone in a meeting Mike:
and say, “We have to care about culture. Let’s all care more.” But how Sure. I’m super easy to find. The easiest way to find me and start
you show it as a leader is you start to change the culture. In the next talking with me is to go to mike.tips, like I’m going to give you some
shift meeting you have, change the climate a little bit. Get everyone tips. And from there, you can sign up and I’ll send you a quick little
together, talk about what’s going guide on getting started with some
on, and talk about your vision for training. And then I’ll email you right
what this shift or this weekend looks “I think culture changing is away and just say, “Hey, what’s
like. Describe what the customer’s a big job, and getting people going on?” and we can connect that
experience is going to be. Describe to change is a big job. But way. Otherwise, I’m Mike Ganino
how you’re going to work tougher. pretty much everyone online, so
shifting the climate on every you can find me easily. But if you
I think culture changing is a big job, single shift, with every single go to mike.tips, we can keep the
and getting people to change is a conversation going.
big job. But shifting the climate on interaction, that’s something
every single shift, with every single that every leader in every Nick:
interaction, that’s something that role... can start to shift the Awesome. I appreciate it Mike. Thank
every leader in every role – even you.
if you’re a bar manager and not in culture simply by making
charge of the whole place – can little decisions about the Mike:
start to shift the culture simply by climate every single day.” Thank you so much. It’s been great.
making little decisions about the
climate every single day.
INTERVIEW WITH: MIKE GANINO
Nick: www.mikeganino.com
Awesome. Well Mike, I really appreciate you being on the interview Keynote speaker, trainer, and
today. And if anybody wants to get in touch with you about making consultant in the hospitality,
their culture great, making it better, is there a website or email? What restaurant and retail industries 
information can we give out for people to get in contact with you?

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